On the occasion of the coronavirus crisis, Airbnb you want to help your customers and are changing their cancellation policies. Now, after a new update, it allows guests to cancel their reservations in all parts of the world for a full refund.
The news could not come better for all those who had a trip scheduled before the pandemic. Although the company has already updated its policies on other occasions, regarding countries such as China, Italy, South Korea, and the United States, it has now wanted to do it globally.
Airbnb expands cancellation policies for coronavirus
As the company’s CEO tweeted, Brian Chesky:
“First, Airbnb will allow guests from around the world to cancel and get their money back. We will not charge fees for these reservations. We don’t want guests to feel like they have to travel because they can’t get their money back. ”
And it is that the reservations on Airbnb have been one of the most affected by this global crisis since the pandemic has spread, infecting more than 153,000 people all over the planet.
The company also wanted to share a statement in which he explains that:
“In response to the extraordinary events and global disruption to travel caused by COVID-19, today we announce updated coverage under Airbnb’s extenuating circumstances policy. This policy now applies to exist reservations for Airbnb stays and experiences made on or before March 14, 2020, with registration dates between March 14, 2020 and April 14, 2020. ”
In response to the global disruption to travel caused by COVID-19, our Extenuating Circumstances policy now applies globally to all existing reservations with check-in dates between March 14, 2020 and April 14, 2020. https://t.co/nf9gC09P2m
— Airbnb (@Airbnb) March 14, 2020
In light of this new policy, customers will be able to request a full refund without suffering any kind of penalty. It was until recently when Airbnb preferred not to issue refunds, leaving the decision to the hosts of the apartments.
Chesky wanted to remember these in his tweet. They have been independently reimbursing money to guests who have been unable to enjoy their travels. For this reason, the company wants to support them, as the hosts’ income is also suffering havoc due to a large number of cancellations.
Other points The CEO wanted to clarify are the following:
Secondly, our hosts have acted as heroes during this time. Most of the hosts have chosen to give their guests a full or partial refund at their cost. Third, we know that our hosts depend on Airbnb money. 50% depends on it to pay your rent/mortgage. We are working on some bold ideas to support the hosts, and we will have news very soon. ”